About ECFH

Integrity & Ethics

• We keep customer confidentiality at the core of our business.
• We keep integrity at the core of all our relationships to earn trust and confidence
• We consistently demonstrate personal integrity through honesty, trustworthiness, fairness and openness in everything that we do.
• We deliver reliable and customer friendly products and services in accordance with fair and equitable banking industry practices

Commitment to Results

We are committed to:

• Holding ourselves accountable for actions and behavior that lead to the realization of our vision, mission and values.
• Strengthening our corporate image and performance through people who are self-regulated, results driven and uphold the highest standards of their respective professions
• Continuously leveraging and embracing technology to better serve our customers
• Focusing on proactive leadership, management, and strategy implementation
• Being cost effective in all activities.

Accountability

• We each take full ownership and personal responsibility for all that we do and accomplish.
• We demonstrate the highest level of skill, competence and character in executing our day-to-day duties and responsibilities.
• We will demonstrate due diligence, fairness, and prudence in decision making embracing cutting edge knowledge and best practices as part of our culture.
• We exercise initiative and demonstrate loyalty, courtesy and cooperation when providing service to our internal and external customers.
• Consistently aligning our decisions and actions to our vision, mission and values for which we hold one another collectively responsible.

Respect for the Individual

We are committed to:

• Building strong relationships with our customers
• Treating all customers as invaluable assets and strategic partners.
• Listening actively to our customers and responding appropriately with open, timely and professional communication.
• Recognizing the value contributions and feedback of our customers
• Working and acting together while understanding and respecting personal boundaries

Excellence in Service

We pledge to:

• Have an uncompromising commitment to satisfy the financial needs of our customers.
• Keep the impact on customers first in all our decision-making, and hold “excellence regardless” as the driving force in achieving total customer satisfaction.
• Build and sustain relationships with our customers that enable better understanding of current and future needs.
• Recognize and serve our customer segments according to their distinctive needs.
• Believe that proactive, innovative and responsive approaches to the needs of customers are the keys to our success.